FREQUENTLY ASKED QUESTIONS

Are Emogene & Co. products suitable for acne prone skin?


While all Emogene & Co. products are non-comedogenic, the Fortiphy Cleansing Balm, Ritual Milk Foaming Cleanser, the Glow Vitamin C Serum, Local Detox Facial Mask and The Repair Facial Oil are musts for acne prone skin.




I have skin discoloration, what skin care products are best for reducing its appearance?


If you have discoloration from sun damage, the Revitalize Facial Oil, Glow Vitamin C Serum and the Enzyme Resurfacing Facial Mask are the best options for reducing its appearance.
It is essential to wear a physical blocking sunscreen daily on the discolored areas. It is possible to lighten the appearance of the discoloration, but much of the discoloration tends to return if out in the sun for long periods of time.




I have rosacea, are Emogene & Co. products safe to use?


We recommend the Fortiphy Cleansing Balm, Ritual Foaming Milk Cleanser, Glow Vitamin C Serum & Prime Niacinamide Serum.
*Emogene & Co. products are not considered a cure for rosacea.




Do you have products with AHA (alpha hydroxy acid)/BHA's (beta hydroxy acid)?


At this time, Emogene & Co. products do not contain any AHA/BHA's. Instead, we use natural enzymes for chemical exfoliation. Unlike acids, which can exfoliate both dead skin cells and remove living skin cells, enzymes are proteins that can only digest other proteins - meaning they can exfoliate dead skin cells and scar tissue, without damaging any live tissue. Papaya, pomegranate and pineapple enzymes found in Emogene & Co. Enzyme Resurfacing Facial Mask are at the forefront of enzymatic exfoliation. Papaya, and pineapple also contain vitamin A and C which are very anti-inflammatory and help to soothe skin. Papaya is also hailed for its brightening properties that can help diminish age spots and even out complexion. As enzymes are by far the gentlest form of exfoliation, they're a miracle ingredient for anyone who suffers with sensitivity. They also work slower than AHAs, so can be incorporated into your everyday skin regimen.




Are Emogene & Co. products pregnancy/breastfeeding safe?


All Emogene & Co. products are pregnancy and breastfeeding safe.
Emogene & Co. recommends consulting with your health care provider about any products that will be used during pregnancy and nursing to make sure that they do not have any concerns.
Emogene & Co. products are not intended to diagnose, treat, cure or prevent any disease.




Do you ship every day?


Emogene & Co. ships Monday - Wednesday only to protect products from overheating in delivery service vehicles over weekend periods.




What order should I use my skin care products in?


As a rule of thumb, after cleansing, products should be applied in order from thinnest to thickest consistency. For example: A.M:
Ritual Foaming Milk Cleanser
Toner
Glow Vitamin C Serum
SPF sunscreen

P.M:
Fortiphy Cleansing Balm
Ritual Foaming Milk Cleanser
Toner
Prime Niacinamide serum
Emogene & Co. skin specific facial oil

Weekly:
Local Detox Facial Mask
Fruit Enzyme Resurfacing Facial Mask (up to 3x/week)
**Please note this is just a recommendation. Feel free to experiment with what works best for your skin.




Where should I keep my Emogene & Co. products?


Emogene & Co. products should be stored in a cool dry place away from direct sunlight. To protect the integrity of the ingredients, prevent heat exposure or UV ray exposure. Do not introduce water into the non-water based products (Fortiphy Cleansing Balm, Butterfly Whipped Body Oil, The Healer All-Purpose Balm, all Emogene & Co. facial oils and body oils, CocoVanil Lip Conditioner) to preserve the integrity of the ingredients and prevent bacterial growth.
Occasionally temperature changes can affect the consistency of some products. This does not affect the performance if the product, only the texture. If this happens, simply place the product in the refrigerator for ~ 1 hr. to harden the product. Refrigeration has no impact on the ingredients' effectiveness.




What is the shelf-life of Emogene & Co. products?


Emogene & Co. products have a shorter shelf life than many other skincare products due to the natural ingredients used with no chemical preservatives, parabens, sulfates, phthalates, and fillers. Because all products are small batched, refer to the cosmetic symbol on the back on your product label for the expiration of the product once it is opened. Our Glow Vitamin C serum has the shortest shelf-life (4 weeks/1 month once mixed) due to the natural ascorbic acid used, compared to synthetic Vitamin C esters found on the market. Our Prime Niacinamide Serum has a 3 months shelf-life once manufactured (small batched upon order). ** Remember to shake all liquid products prior to each use to distribute active ingredients.




How do I become a wholesaler of Emogene & Co. products?


Contact directly at info@emogeneandco.com




Does Emogene & Co. accept returns or exchanges?


Due to the handmade nature of the products, Emogene & Co. currently cannot accept returns. Under certain circumstances, we may offer a replacement or shop credit for damaged or defective products. Please contact us at info@emogeneandco.com as soon as possible if you have any concerns or issues with your purchase.