SHIPPING AND POLICIES
We are proud of the love and attention that goes into creating our products & value our relationship with our customers; if you have any questions or concerns please don't hesitate to contact us at firstname.lastname@example.org.
Flat Rate Shipping
Anywhere in the United States: $8.95
Local Nashville, TN area: $6.00
We ship Monday through Wednesday and will do our best to ship within two business days. Orders placed on the weekend will be shipped the following Monday.
We are not responsible for orders where USPS tracking indicates that the item has been delivered but you have not received it. However, we will do our best to help you resolve the matter. We are not responsible for orders yet to be delivered and still "in transit". If you experience a delay in your order via the USPS postal service "showing in transit" please do not hesitate to contact us at email@example.com and we will happily assist you in tracking your order.
*EMOGENE & CO. IS NOT RESPONSIBLE FOR USPS, FIRST CLASS ORDERS, AND UPS THAT ARE LOST OR DAMAGED IN SHIPMENT. We are unable to file a claim on your behalf for any missing/damaged mail. Postal Office requires the recipient to personally file the claim.
We are currently only shipping within the USA/Canada.
Accepted Payment Methods
We accept PayPal and major credit cards. Orders will not be shipped until they have been received and cleared.
Refunds & Exchanges
Due to the nature of our products, returns cannot be accepted once they have left our production facility, but we want you to be completely satisfied with your order, so if you are not happy, please contact us! (firstname.lastname@example.org)
Respecting customers’ privacy is important to us and we will act responsibly with your information. We will not sell, trade, or lend your information to unauthorized third parties. When you place an order with Emogene & Co., we use the information to confirm, process and track your items, or to contact you via email, mail or telephone if we have any concerns about your purchase. When you enter your email address or sign up for our newsletter, we may contact you to inform you of new items, promotions, sales, and events.