Frequently Asked Questions

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Are Emogene & Co. products suitable for acne prone skin?

While all Emogene & Co. products are non-comedogenic, Fortiphy Cleansing Balm, Ritual Milk Foaming Cleanser, Local Detox cleansing bar,  Glow Vitamin C Serum, Renew Facial Toner, Prime Niacinamide Serum, Local Detox Facial Mask and Repair Facial Oil are recommended for acne prone skin.

I have skin discoloration, what skin care products are best for reducing its appearance?

If you have discoloration from sun damage, Revitalize Facial Oil, Glow Vitamin C Serum and Enzyme Resurfacing Facial Mask are the best options for minimizing it’s appearance.

It is essential to wear a physical blocking sunscreen daily. It is possible to lighten the appearance of the discoloration, but much of the discoloration will return if exposed to the sun for long periods of time.

I have rosacea, are Emogene & Co. products safe to use?

We recommend Fortiphy Cleansing Balm, Ritual Foaming Milk Cleanser, Glow Vitamin C Serum, Prime Niacinamide Serum and Enzyme Resurfacing Facial Mask.

*Emogene & Co. products are not considered a cure for rosacea.

Do you ship every day?

Emogene & Co. ships Monday, Wednesday and Friday weekly. 

Are Emogene & Co. products pregnancy/breastfeeding safe?

All Emogene & Co. products are pregnancy and breastfeeding safe.
Emogene & Co. recommends consulting with your health care provider about any products that will be used during pregnancy and nursing to make sure that they do not have any concerns.
Emogene & Co. products are not intended to diagnose, treat, cure or prevent any disease.

Where should I keep my Emogene & Co. products?

Emogene & Co. products should be stored in a cool dry place away from direct sunlight. To protect the integrity of the ingredients, prevent water, heat, and UV ray exposure. 

How do I become a stockist of Emogene & Co. products?

Contact us directly at

Does Emogene & Co. accept returns or exchanges?

Due to the handmade nature of the products, Emogene & Co. currently cannot accept returns. Please contact us at as soon as possible if you have any concerns or issues with your purchase.

What order should I use my skincare in?

As a rule of thumb, after cleansing, products should be applied in order from thinnest to thickest consistency. With each Emogene & Co. purchase, the customer is provided a personalized regimen card for application guidance.