Shipping & Policies

 

We are proud of the love and attention that goes into creating our products & value our relationship with our customers. If you have any questions or concerns please don't hesitate to contact us at info@emogeneandco.com.


We ship Monday, Wednesday and Friday weekly and will do our best to ship within two business days. Orders placed on the weekend will be shipped the following Monday.


We are not responsible for orders where tracking indicates that the item has been delivered but you have not received it. However, we will do our best to help you resolve the matter.

We are not responsible for orders yet to be delivered and still "in transit". If you experience a delay in your order "showing in transit" please do not hesitate to contact us at info@emogeneandco.com and we will happily assist you in tracking your order. 


*EMOGENE & CO. IS NOT RESPONSIBLE FOR USPS, FIRST CLASS ORDERS, AND UPS THAT ARE LOST OR DAMAGED IN SHIPMENT. We are unable to file a claim on your behalf for any missing/damaged mail. 

** If any Emogene & Co. products are purchased at an authorized retailer, and not directly from our online store, we are not able to process any returns. However, if you have specific questions please email us at info@emogeneandco.com and we are happy to assist you. 

 

Flat Rate Shipping

Anywhere in the United States: $8.95. All orders over $150 ship free of charge.

 

International Orders

We are currently only shipping within the USA/Canada. 

 

Accepted Payment Methods

We accept PayPal and major credit cards. Orders will not be shipped until they have been received and cleared. We do not save your credit card information unless you opt in to subscriptions.

 

Refunds & Exchanges

Our 30-day guarantee for new customers

Try it. If you don’t love it, we’ll refund you — and you keep the product.

Your first order with us is covered. Use the products, and if they’re not right for you, email us within 30 days of delivery at info@emogeneandco.com with your order number. We’ll refund the price you paid for the products — there’s no need to send anything back. Original shipping isn’t included in the refund.

*This guarantee applies to your first order as a new customer. We reserve the right to decline repeated requests, or refunds where we suspect fraud or abuse.

Returns & exchanges

Changed your mind, or want to swap for something else? If your product is unopened and unused in its original packaging, you can return it within 30 days of delivery.

Return shipping is the customer’s responsibility, and we recommend a trackable method — we can’t refund a package we don’t receive. Once we receive and inspect your return, we’ll refund the price of the products, or arrange an exchange if you’d prefer. There is no restocking fee.

How to start a return

Email info@emogeneandco.com with your order number (required so we can locate your purchase) and let us know what you’d like to do. We’ll reply with the return address and next steps. Please wait to hear from us before sending anything back.

Returns should be sent to:

Emogene & Co.
6877 Giles Hill Road
College Grove, TN 37046

How refunds work

Once your refund is approved, it’s issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear. Refunds cover the price of the products only — shipping charges are not refunded.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, we’ll make it right at no cost to you. Email info@emogeneandco.com within 7 days of delivery with your order number and a photo of the item, and we’ll send a replacement or issue a full refund — your choice. You won’t pay return shipping in these cases.

Subscriptions

Manage your subscription anytime from your account — skip a shipment, change your frequency, swap products, or cancel. There are no cancellation fees and no minimum commitment.

To change or skip an upcoming order, update your account before that order’s billing date; we’ll email you before each renewal so you always have time. Once an order has been billed and prepared for shipment, it will ship, and any changes take effect on your next order.

Your first subscription order is covered by our 30-day new-customer guarantee above. For later orders, unopened items may be returned within 14 days under the terms above, and you can cancel anytime to stop future shipments.

Items we can’t accept

The following are final sale and can’t be returned or refunded:

  • Mystery bags

  • Gift cards

  • Free gifts and promotional items

  • Items marked as final sale

  • Agent Nateur holi (mane) collagen 

Questions?

We’re here to help. Reach us at info@emogeneandco.com with your order number and we’ll take care of you.

 

Privacy Policy

Respecting customers’ privacy is important to us and we will act responsibly with your information. We will not sell, trade, or lend your information to unauthorized third parties. When you place an order with Emogene & Co., we use the information to confirm, process and track your items, or to contact you via email, mail or telephone if we have any concerns about your purchase. When you enter your email address or phone number, we may contact you to inform you of new items, promotions, sales, and events.